We run it after go-live. And show you how it ran.
ETT's agentic managed service runs your automations and AI agents after go-live: monitoring, fixes when the systems around them change, drift checks on agent decisions, change control, and a monthly report of what ran, what failed and where people stepped in. It covers UiPath robots and agents, including estates built by someone else.
Who it is for
Automations nobody owns
You had automations built and the person who built them has moved on.
Agents going into a regulated process
You need someone accountable for how they run, and a record your risk team can use.
A team that builds well but cannot run 24x7
Your developers should be building the next process, not nursing the last one.
Exceptions piling up
The queue keeps growing and people are quietly doing the work by hand again.
What you would be buying
Your automations and AI agents run, monitored and fixed after go-live, with drift checks, change control and a monthly evidence report.
What you receive
- Onboarding assessment of the estate: healthy, needs work, retire
- Monitoring and incident handling against agreed service levels
- Break-fix when the systems around an automation change
- Agent evaluation re-run on a schedule and after every change
- Versioned, tested and approved change control
- Monthly evidence report and a quarterly improvement backlog
What you provide
- Access to the UiPath tenant and the systems the automations touch, under your accounts
- A named owner for each process on your side
- Agreed service levels and hours of cover
- Your change and release windows
How success is measured
- Job success and exception rates against the agreed service levels
- Time to restore after a break
- Agent decisions overturned by a reviewer, month on month
- Value delivered against the original baseline
The service keeps the operational record that frameworks such as OSFI E-23 and the EU AI Act ask for. It does not make you compliant on its own; that rests on your own control framework.
What can hold it up
- Notice of changes to the systems the automations depend on
- Credentials issued and rotated through your own secure process
- An owner on your side who can approve changes
After it goes live
Sized by the number of automations and agents in scope and the hours of cover you need, under a separate managed service agreement. Documentation stays current, so you can bring the work in-house.
Deliverables and measures describe the standard shape of this engagement. Exact scope, duration and commercial terms are agreed and confirmed in writing before work starts.
How we do the work
Monitoring and incident handling
Queues, job failures and exception rates watched against agreed service levels.
Break-fix
Repairs when the systems around an automation change, within agreed response times.
Agent assurance
A fixed evaluation set re-run on a schedule and after every change, so drift is caught before customers see it. Where agents write summaries, letters or reports, a monthly sample is checked against its sources with Analect, claim by claim.
Change control
Every change to a robot, agent, prompt or model is versioned, tested and approved. Nothing goes live untested.
Platform housekeeping
UiPath updates, license and capacity use, credential management, and retiring automations that no longer pay.
Monthly evidence report
Volumes, success and exception rates, decisions people overruled, incidents, changes and who approved them, and value delivered against the original baseline.
Why this matters
Regulators are starting to ask for the record, not the promise.
In Canada, OSFI's Guideline E-23 brings AI and machine learning models into model risk management for federally regulated financial institutions from 1 May 2027, with an inventory, a risk rating and monitoring across each model's life. In the EU, the AI Act's high-risk obligations are now due to apply from 2 December 2027 for stand-alone systems, under the changes agreed in May 2026.
Either way the question is the same: show us what it did. The monthly report answers it, by keeping the inventory of automations and agents in service, what each did, where people intervened, what changed and who approved it.
It does not make you compliant on its own; that is your control framework. It means the record exists before anyone asks for it.
Agentic Managed ServicesWhy automations decay
Automations rarely fail on day one. They fail in month four, when a supplier changes a screen, a field moves in the ERP, or a policy changes and nobody tells the robot.
AI agents add a quieter problem: drift. An agent's decisions can shift as its inputs, tools and context change, without anything visibly breaking. Running agents in production, often called AgentOps, means monitoring, evaluation, drift detection, change control and incident response.
Most organizations have nobody whose job is to notice. The business case goes, and so does trust in the whole program.
Run on UiPath, evidenced with Analect
ETT Group of Companies Inc. is a UiPath Authorized Partner and a UiPath Services Certified Partner, and resells UiPath licenses. Our delivery team holds UiPath technical certifications.
The service is sized by the number of automations and agents in scope and the hours of cover you need, and agreed under a separate managed service agreement.
The relationship behind each technology (formal partnership, authorised resale, or a platform we deploy) is stated on its technology ecosystem entry.
How the service runs
Onboard
An assessment of the estate: what is healthy, what needs work and what should be retired, with the documentation brought up to date.
Baseline
Service levels, evaluation sets and the value baseline agreed, so the monthly report measures against something.
Run
Monitoring, break-fix, drift checks and change control, under your accounts and policies.
Report
A monthly evidence report your operations and risk teams can both use.
Improve
A ranked backlog of fixes and new candidates, reviewed with you every quarter.
Often delivered alongside
Timing, cost, access and ownership
What does it cost?
It is sized by the number of automations and agents in scope and the hours of cover you need, and agreed under a separate managed service agreement. UiPath licensing, where we supply it, is its own line.
What hours do you cover?
Cover hours are agreed per service, with extended cover available for critical processes.
What access do you need?
Access to the UiPath tenant and the systems the automations touch, under your accounts and through your own secure credential process, plus a named owner on your side for each process.
Who owns the automations?
You do. We run them under your accounts and your policies, and keep the documentation current, so you can bring the work in-house or move it elsewhere.
What happens next?
A conversation about the specific process or decision you have in mind. If there is a workable opportunity we will describe a scoped first engagement; if there is not, we will say so and explain why. Requesting a session does not commit you to anything.
About this service
What is an agentic managed service?
An ongoing service that runs, monitors and maintains automations and AI agents in production, so they keep working as the systems around them change, and you keep a record of what they did.
What is AgentOps?
The practice of running AI agents in production: monitoring, evaluation, drift detection, change control and incident response. It does for agents what DevOps does for software.
What is agent drift, and how do you catch it?
Drift is when an agent's decisions change over time without anyone changing the agent, because its inputs, tools or context did. We re-run a fixed set of test cases on a schedule and after every change, and compare the results with the baseline.
Do you only support automations ETT built?
No. We take on existing UiPath estates after an onboarding assessment that tells you what is healthy, what needs work and what should be retired.
Who owns the automations?
You do. We run them under your accounts and your policies, and keep the documentation current, so you can bring the work in-house or move it elsewhere.
How does this help with OSFI E-23 or the EU AI Act?
It gives you the operational record those frameworks ask for: an inventory, monitoring, change history and evidence of human oversight, kept monthly rather than assembled the week before an audit. Your compliance position still rests on your own control framework.
Who runs your automations on a Monday morning?
Tell us what is live today and what is coming. We will tell you what it would take to run it properly, and what the monthly record would show.
Around four minutes. Indicative guidance based on your answers.